Returns & Exchanges

At OzCharge, we stand behind the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your item is unused and in its original packaging, we will provide a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team within 30 days of delivery with your order number and reason for the return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack your item in its original packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated warehouse address.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, we will process your refund or dispatch your exchange item within 3-5 business days.