Frequently Asked Questions
Everything you need to know about shopping with OzCharge.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do your products come with a warranty?
Yes, all OzCharge products include a standard 12-month manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order may have already entered our fulfillment process.